Management Literature Research Articles

The varying effects of standardisation on digital platform innovation: evidence from OpenStreetmap

ABSTRACT We investigate the effects of standardisation as a means of direct control on digital platform innovation. Specifically, we study the standardisation of parameters and procedures implemented in the web editing API on the popular geodata platform, OpenStreetMap. Using a regression-based approach to interrupted time series analysis, we assess the quantity and quality of new content generated on the platform before and after the standardisation. We find that the intervention had positive and negative effects on the generation of platform content on OpenStreetMap, which we summarise in three different effects (control, simplification, spill-over). Through the control effect, standardisation decreases the generation of content in quantity by enforcing conformity and reducing complementor’s freedom in producing certain outcomes. Through the simplification effect, standardisation increases the generation of new content in quantity by simplifying and streamlining the production of certain outcomes. Lastly, through the spill-over effect, standardisation increases the generation of content in quality and new areas of the platform by improving the compatibility and interoperability of content. Framing these findings through the rich body of work on standardisation and innovation in the technology management literature, we engage a long-standing tension in research on digital platforms – the balance between control and innovation. We discuss the prospect of standardisation as one way to directly control the balance between desirable and undesirable variation necessary for platforms to innovate, as it restricts some activities while enabling others.

What can we learn from service model analysis? An application in the government export finance sector

The service model approach, like business models in the private sector, is gaining increasing attention in public management literature. In line with this evolving discourse, our study analyzes service models in government export promotion. By exploring the use of service models and discussing key developments, we shed light on the diverse application of service models in the context of officially supported export credits – an under-researched field in which a lot of innovation is happening. We observe a limited number of traditional service models with significant relevance. In addition, our findings suggest a rising diversity that signifies innovation and the broadening scope of activities. We also uncover the underlying motivations and practical experiences associated with their implementation and provide valuable insights into the benefits they offer.

Applying spending review theory to developing countries: The case of South Africa

ABSTRACT The seminal spending review (SR) theoretical framework by Catalano & Erbacci [2018. A theoretical framework for spending review policies at a time of widespread recession. OECD Journal on Budgeting 17(2), 9–24] draws on the cutback management and related academic literature to articulate the first theory for explaining the ability of medium-term SRs conducted after the global financial crisis of 2008 to effect targeted savings. This literature is however dominated by advanced economies with sophisticated public financial management systems. Comparatively little attention, however, has been paid to theoretical perspectives on developing countries, like South Africa. This article applies this theoretical framework by Catalano and Erbacci to the South African SR initiative in order to interrogate its theoretical and empirical relevance. Proposals are made for enhancing the operationalisation of the organisational and process dimensions of C&E’s theoretical framework to lay a foundation for future empirical research and its policy implications for South Africans SRs are explored.

How Do Curbside Feedback Tactics Impact Households’ Recycling Performance? Evidence From Community Programs

Much of the responsibility for advancing the circular economy has been directed towards firms, yet many reuse opportunities can only be achieved through environmentally compliant, household-level recycling behaviors. In response, policymakers and recycling organizations are using a range of feedback mechanisms to promote household recycling that meets local quality standards. However, the effectiveness of these tactics remains unclear, and stakeholders are divided on the appropriateness of their use. In this research, we examine the role of two popular feedback mechanisms—information-only and information-plus-penalty—in correcting households’ curbside recycling behaviors. With information-only feedback, households are provided with best practices for recycling and are not penalized for their errors. With information-plus-penalty feedback, households also receive information, but temporarily forfeit their recycling services. While previous studies have explored the use of information and penalties as feedback mechanisms to guide behavioral changes, there is mixed evidence of their effectiveness, particularly in the recycling context. We address this research gap by analyzing unique data collected from a 2019 curbside auditing effort that occurred in a large, Mid-Western city. Our analysis leverages econometric methods, and recycling feedback and performance data from 25,359 audits across 11,899 households and 15 recycling routes. We find that information-only feedback mechanisms, while preferred by some stakeholders, are not associated with improvements in recycling quality (measured using household contamination rates). By contrast, our results indicate that punitive mechanisms (i.e., information-plus-penalty) involving cart refusals are associated with significant reductions in contamination rates: that is, households that receive punitive feedback reduce their contamination rate severity by 59%, and are 75% less likely to commit a violation in the future. More importantly, we do not find evidence that punitive feedback mechanisms generally discourage households’ participation in recycling programs (measured using future set out rates). Our study informs sustainable operations management literature by investigating how curbside feedback mechanisms, with differing levels of severity, influence critical dimensions of households’ recycling performance (i.e., recycling quality and participation). We also inform policymakers on how curbside feedback mechanisms can be more effectively leveraged to enhance opportunities for material reuse.

Toward a sustainable research agenda on food eco-labelling in the business and management research domain

PurposeThis study aims to critically review the research on food eco-labels to identify research gaps and recommend future research directions in business and management.Design/methodology/approachA hybrid integrated review combines bibliometric analysis with an in-depth framework-based study of theory–context–characteristics–methodology (TCCM) and reviews quality research published over 21 years between 2002 and 2022.FindingsWe identify key research themes and the knowledge structure of food eco-label research. Future researchers should explore food eco-label dynamics and phenomena in areas related to consumer behaviour, information, consumer knowledge, environmental concerns, trust, packaging and willingness-to-pay as antecedent factors.Research limitations/implicationsThis review contributes to the business and management literature by quantifying existing research and consolidating its evolution. The articles were sourced from the established Web of Science (WoS) database. Other databases should be included in future reviews. We also focus on research published in business and management. Further studies could include research beyond such specialised domains.Practical implicationsConsumers need more information on the objectives and meaning of food eco-labels. The dissemination of knowledge on eco-labels, as well as effective communication and information on eco-labels, are relevant to future research issues.Social implicationsThe knowledge derived from this research holds significant potential in shaping policies and devising tools aimed at reducing the carbon footprint linked to food production and consumption. Considering the substantial impact of these activities on our planet’s carbon footprint, addressing food security and sustainability emerges as a crucial concern for humanity. Recognising the importance of eco-label communication and information becomes particularly pertinent for future generations, who stand to bear the most substantial impact of climate change and sustainable development. These generations are also more inclined toward embracing and implementing sustainable practices.Originality/valueThere are no comprehensive, integrated reviews exploring the methods, variables and constructs used in studies on food eco-labels based on all articles published in WoS journals in the business and management domains. This is the first comprehensive literature review using a hybrid approach (bibliometric review with TCCM framework) in the field of food eco-label research.

AI concierge in the customer journey: what is it and how can it add value to the customer?

PurposeAn AI concierge is a technologically advanced, intelligent and personalized assistant that is designated to an individual customer, proactively taking care of that customer’s needs throughout the service journey. This article envisions the idea of AI concierges and discusses how to leverage AI concierges in the customer journey.Design/methodology/approachThis article takes a conceptual approach and draws insights from literature in service management, marketing, psychology, human-computer interaction and ethics.FindingsThis article delineates the fundamental forms of AI concierges: dialog interface (no embodiment), virtual avatar (embodiment in the virtual world), holographic projection (projection in the physical world) and tangible service robot (embodiment in the physical world). Key attributes of AI concierges are the ability to exhibit semantic understanding of auditory and visual inputs, maintain an emotional connection with the customer, demonstrate proactivity in refining the customer’s experience and ensure omnipresence through continuous availability in various forms to attend to service throughout the customer journey. Furthermore, the article explores the multifaceted roles that AI concierges can play across the pre-encounter, encounter and post-encounter stages of the customer journey and explores the opportunities and challenges associated with AI concierges.Practical implicationsThis paper provides insights for professionals in hospitality, retail, travel, and healthcare on leveraging AI concierges to enhance the customer experience. By broadening AI concierge services, organizations can deliver personalized assistance and refined services across the entire customer journey.Originality/valueThis article is the first to introduce the concept of the AI concierge. It offers a novel perspective by defining AI concierges’ fundamental forms, key attributes and exploring their diverse roles in the customer journey. Additionally, it lays out a research agenda aimed at further advancing this domain.

Drivers of Sustainable supply chain for sustainable development in industry

This analysis explores the different elements that constitute sustainable supply chains used by companies as genre on the road to sustainable development across different industries. The analysis of a body of literature and empirical data is carried out by a critical objective to determine the fundamental aspects of sustainability practices. The research suggests that we should have the necessary knowledge of these drivers for the stage to be raised of the environmental responsibility, social equity and economic development. Strategies are detailed to enable stakeholders throughout industries in adopting sustainable supply chain methods. Through this process, the long-term resilience of supply chains and the sustainability of the profitable position are promoted. The results are of this type, clarifying the crucial role of sustainable supply chain in reaching the global sustainability targets and promoting sustainability model for the companies and societies all over the world. Through this research we strive to add to the already established supplies chain management literature and aid the change process management in the pursuit of sustainable development in the different industries. Result of the cocreation with this domain has brought up meaningful implications to the literature. One of the new concepts we are proposing is a dynamic setting for a three-level model serving as a tactical plan for strategic sustainable supply management. Our study has contributed a theoretical framework that distinguishes practical facts of supply chain management and is for the purposes of future research and appraisals in terms of UN 17 Sustainable Development Goals

Economic uncertainty, risk-taking incentives and production management

PurposeThis study aims to validate the link between production manipulation and a firm’s performance variability (fundamentals and stock returns). It explores whether executives' risk-taking incentives encourage production deviations around the normal level during uncertainty.Design/methodology/approachUtilizing panel data of manufacturing firms from Compustat over three decades, the study investigates production management practices during economic uncertainty. The Economic Policy Uncertainty Index (EPU) is employed as a key metric. The empirical strategy involves documenting the effect of economic uncertainty on overproduction and underproduction, examining the role of executive compensation and assessing the impact on risk.FindingsThe research finds that risk-taking incentives increase over/underproduction, particularly amplifying the extent of underproduction during uncertainty. Production deviation rises, indicating that firms take greater risk by engaging in abnormal business operations. The study’s results are robust against various econometric methods, emphasizing the influence of risk-taking incentives on corporate production decisions.Research limitations/implicationsWhile providing valuable insights, the study acknowledges inherent limitations, including factors influencing production decisions beyond risk-taking incentives. Further research could explore additional determinants for a comprehensive understanding.Practical implicationsThe findings highlight the potential dark side of executive compensation that motivates suboptimal risk-taking decisions, impacting risk, cost of capital and firm performance. Policymakers and compensation committees can use these insights to design efficient systems that mitigate moral hazard problems associated with productivity changes.Social implicationsThe study emphasizes the broader social implications of production manipulation under uncertainty. It prompts discussions on the ethical considerations of managerial opportunism, its potential consequences for stakeholders and market dynamics.Originality/valueThis study contributes to the literature by examining the role of economic uncertainty on production manipulation and the influence of risk-taking incentives. It extends the earnings management literature by considering real activity manipulation and emphasizing the importance of decomposing production deviation into positive and negative values.

A conceptual model of artificial intelligence effects on circular economy actions

AbstractThe circular economy (CE) presents a contemporary approach to integrating economic activity and environmental well‐being sustainably, opposing the linear open‐ended system. However, implementing this paradigm poses challenges, needing a fundamental shift in companies' strategies and business models. Emerging technology can support companies in transition toward CE and in particular artificial intelligence (AI) can play a crucial role in facilitating this transition by supporting companies not only in specific CE activities but also in strategically redefining their entire business models. Recognizing the increasing importance of both AI and CE in management literature, our paper seeks to integrate these two distinct streams of literature. Starting from existing studies, it tries to provide a framework able to understand the role of AI technology into enhancing CE. Through a systematic literature review using the Preferred Reporting Items for Systematic Review and Meta‐Analysis protocol, using keywords research on three databases, we identified 63 articles that concurrently address both CE and AI topics. Subsequent co‐occurrence and content analyses revealed how AI is utilized to bolster CE efforts leveraging the ReSOLVE framework (from the acronymous of Regenerate, Share, Optimise, Loop, Virtualise, and Exchange)—an operational tool for CE. The last step consists into the development of a conceptual framework outlining four stages of AI's engagement with the CE: namely System optimization, System redesign, Business Model redesign, and Ecosystem innovation. From our study emerges that while AI is already recognized for enhancing specific activities within CE, its potential as a strategic planning tool for business model redesign and ecosystem innovation remains largely unexplored.

Use of Adult Gerontology Acute Care Nurse Practitioners on a Neurocardiology Team

The neurocardiology team provides innovative, evidence-based care for patients with cryptogenic stroke, stroke associated with a patent foramen ovale, and atrial fibrillation-related stroke in patients unsuitable for long-term anticoagulation. Considerable evidence supports the value of advanced practice registered nurses on process improvement metrics and clinical outcomes; however, current literature in stroke management almost exclusively emphasizes interdisciplinary collaboration between physicians. This clinical feature discusses ways in which the adult gerontology acute care nurse practitioner can aid in the delivery of evidence-based stroke care and contribute to educational, administrative, and research missions as a collaborative member of a multidisciplinary neurocardiology team.

Nature Positive in Business

The concept of nature positive has recently emerged from the widespread recognition of the global scale at which nature is being lost and the threat this poses to the collective survival of the human race. Much of the interest in nature positive reflects the initial commitment to it by conservation organisations and by a number of international political initiatives. However, the pursuit of nature positive approaches by businesses has received little attention in the business and management literature. Building upon an analysis of secondary sources, this entry paper first examines how three international organisations suggest a nature positive strategy could be pursued. This paper then focuses on two multinational companies and how they plan to pursue a nature positive approach to their business activities. This article identifies a number of critical factors in developing a nature positive strategy: incorporating suppliers in this strategy, assessing corporate dependencies and impacts on nature, and reporting on nature positive initiatives and outcomes. At the same time, this article raises concerns that nature positive approaches could be driven more by business imperatives rather than fundamental corporate concerns about biodiversity and that many business commitments to nature positive could be seen as mainly aspirational.

Does Working Culture Improve Employee Performance? The Mediation Role of Job Satisfaction  

The role of work culture in improving employee performance is very important. In this case, every organization needs a good environment so that employees have satisfaction when doing their work. This research aims to look at the role of work culture on employee performance with job satisfaction as a mediator for MSME employees in the city of Bandung. This research used a descriptive verification approach, 118 employees were sampled and the technique used used a structural equation model with the help of Amos software version 21. Primary data from this research was obtained from a questionnaire. Meanwhile, secondary data was obtained through notes, publications, and literature. The research results show that organizational work culture has a positive and significant effect on job satisfaction and employee performance, and work culture has a positive effect on performance through job satisfaction. This research is proposed to determine aspects of work culture that are related to employee performance in MSMEs in the city of Bandung and also emphasize aspects of employee job satisfaction that have an impact on performance. It is hoped that the research results can expand the treasures of management literature, especially in the field of HR.

Enhancing Financial Vulnerability Models for Non-Profit Organizations: Integrating Financial Ratios and Macroeconomic Indicators for Comprehensive Risk Assessment

Purpose: This research advances the financial vulnerability prediction model for Non-Profit Organizations (NPOs) by incorporating a comprehensive set of financial and macroeconomic indicators, aiming to refine risk management and strategic planning within the sector. Theoretical Framework: Building upon Tuckman and Chang (1991) foundational work, this study addresses the evolving financial landscape's complexities. It expands on traditional financial ratio analyses to include broader economic conditions affecting NPOs, recognizing the limitations of previous literature. Design/Methodology/Approach: The study analyzes financial data from two NPOs (2017-2021), using three models to assess the influence of internal financial ratios (e.g., Debt Ratio, Cash Ratio, Net Operating Margin) and external macroeconomic factors (e.g., inflation, GDP growth) on NPO financial vulnerability and performance. Findings: Results highlight a significant positive relationship between the Cash Ratio and Return on Assets, underscoring liquidity management’s importance for NPO sustainability. Other factors showed minimal impact, suggesting a nuanced approach to financial vulnerability. Research Implications: The findings emphasize the necessity of integrating financial ratios with macroeconomic indicators in NPO management strategies, offering a refined model for understanding and mitigating financial risk. Originality/Value: This study enhances the financial management literature for NPOs by incorporating macroeconomic indicators into vulnerability assessment models. It provides a comprehensive framework for robust financial planning, filling a crucial gap in non-profit financial analysis and contributing to the sector’s resilience.

When and How does in‐role pro‐environmental behavior spill over to extra‐role behavior: Two experimental studies in the retail and education industries

AbstractBy integrating theories of goal proximity and crowding‐out, this research investigates how and when employees' performance of in‐role pro‐environmental behaviors will spill over to future engagement in extra‐role pro‐environmental behaviors. Using two experiments with employees from the retail (N = 338) and education (N = 448) industries, we found a conditional positive spillover effect, mediated by pro‐environmental goal commitment. More specifically, when employees with low intrinsic pro‐environmental motivation received feedback that they had progressed in their in‐role pro‐environmental performance, their extra‐role pro‐environmental behavior intentions increased due to an increased commitment to the pro‐environmental goal. However, when employees had high intrinsic pro‐environmental motivation, this spillover effect was negative (Study 1) or non‐significant (Study 2). To summarize, the positive spillover effect only occurs when employees are not highly intrinsically motivated. Our findings uncover a missing piece in organizational environmental management literature and carry important implications for employee‐oriented initiatives.

Investigating the impact of employee empowerment and autonomy on job satisfaction and organizational commitment Shubhangi Roy

The potential of employee empowerment and autonomy to improve job satisfaction and organizational commitment has drawn attention from scholars and practitioners alike, leading to a focus on these topics in current organizational management literature. To methodically investigate the relationship between employee empowerment, autonomy, work happiness, and organizational commitment, this meta-analysis synthesizes findings from previous empirical investigations. This study aims to offer insights into the degree to which giving employees autonomy and empowerment affects their job satisfaction and commitment to the company through an extensive analysis of pertinent literature.The meta-analysis incorporates a broad spectrum of research that spans different industries, organizational sizes, and geographic regions. With the use of rigorous statistical methods such as moderator analyses and effect size calculations, this study seeks to clarify the complex dynamics that underlie the relationship between work satisfaction, employee autonomy, empowerment, and organizational commitment. To further understand their influence on the observed connections, potential modifiers including personality differences, leadership styles, and corporate culture will be investigated. It is anticipated that the results of this meta-analysis will have significant ramifications for theory and practice. This research aims to provide a thorough knowledge of the mechanisms via which employee autonomy and empowerment affect work satisfaction and organizational commitment by synthesizing empirical evidence from several studies. These perceptions have the potential to promote employee well-being and organizational effectiveness by informing management strategies and policies that strive to develop a more dedicated and engaged workforce. The results indicate that a substantial correlation exists between increased levels of job satisfaction and organizational commitment and employee empowerment, which is defined as the transfer of authority, discretion in decision-making, and access to resources. Similarly, autonomy—that is, giving workers the freedom and flexibility to carry out duties and make decisions—correlates favourably with organizational commitment and job satisfaction. Moreover, the examination pinpoints mediating factors including job engagement, psychological empowerment, and perceived control that elucidate the connections between employee outcomes, autonomy, and empowerment. The significance of cultivating a culture of trust, communication, and support for employee empowerment initiatives is one of the implications for organizational practice. Supervisors must acknowledge the significance of autonomy in augmenting worker motivation, contentment, and dedication, while simultaneously taking into account the situational elements that impact the efficacy of employee empowerment tactics. upcoming

Enterprise risk management and firm performance: Exploring the roles of knowledge, technology, and supply chain

Risk management has become crucial for organizations in the current era. Therefore, this study assesses the impact of Enterprise Risk Management (ERM) on an organization’s performance and examines how knowledge management and technology adoption mediate this impact, along with the moderating effect of supply chain resilience based on the resource-based view and dynamic capabilities theory. Utilizing a questionnaire-based survey, data were collected from 297 respondents in Ho Chi Minh City, Binh Duong, and Dong Nai, Vietnam, by cluster random sampling. The data were statistically analyzed using the partial least squares method. The results indicated a positive effect of ERM on financial performance, while the association with non-financial performance lacked significance. Knowledge management and technology adoption fully mediated the positive impact of ERM on non-financial performance and partially mediated its relationship with financial performance. Furthermore, supply chain resilience strengthened the positive link between ERM and financial performance. In conclusion, these findings contribute to advancing the comprehension of the mechanisms and dynamics involved in knowledge management and technology adoption as mediators and supply chain resilience as a moderator, regarding an emerging country. The study enriches the risk management literature and significantly contributes to enhancing firm effectiveness.

P100 Clinical Indications Associated with New Opioid Use for Pain Management in the United Kingdom: Using National Primary Care Data

Abstract Background/Aims Prescription opioids for non-cancer pain in the UK have increased over the past two decades, alongside associated harms. There is an increasing recognition that policies to address opioid prescribing need to be tailored according to individual patient needs with specific indications and disease systems. This study aimed to evaluate clinical indications associated with new opioid initiation in non-cancer pain using UK large-scale data. Methods National primary care electronic health records from 01/01/2006 to 31/20/2021 were used from the Clinical Research Practice Datalink. Codelists for opioid-related conditions based on literature and experts in pain management, primary care, rheumatology, and pharmacy were applied to a one-year period before first opioid prescription for surgical indications (given the acute nature) and five-years prior for chronic conditions. Descriptive statistics were used for data analysis, accounting for overlapping indications. Results A total of 3,031,950 new opioid users were identified. Opioids were initiated more commonly in women (60.7%), people in age groups: 45-64 (40.0%) and ≥65 years (37.0%). Nine systems associated with opioid-initiation were identified. The most common were musculoskeletal (74.0%), respiratory (53.1%), infections (25.7%), trauma/injury (16.1%), neurology (16.0%), gastrointestinal (4.2%) within five years prior to the opioid prescription date and post-surgical within one-year prior (3.8%). Musculoskeletal conditions most frequently associated with opioid use were osteoarthritis (n = 1,536,338, 50.7%), low back pain (1,094,163, 36.1%), other non-inflammatory musculoskeletal conditions 344,3412 (11.4%), rheumatoid arthritis 63,365 (2.1%) and fibromyalgia 56,038 (1.9%). Post-surgical indications were associated with 3.8% of all prescriptions, with orthopaedic surgeries being the most common: 42.1% of all post-surgical indications, including total knee replacements (n = 31,944; 27.6%) and total hip replacements (n = 17,863; 14.5%). Conclusion This is the first study in the UK evaluating large scale national data to assess indications associated with opioid initiation. Almost three quarters of the new prescriptions of opioids for non-cancer pain were in people with a diagnosis of a musculoskeletal condition. Orthopaedic surgeries contributed to a third of all post-surgical indications. These findings could help inform prioritisation of targeted interventions in opioid de-prescribing, clinical vigilance, and policy development to support non-pharmacological interventions in patients with musculoskeletal conditions. Disclosure M. Lyon: None. C. Ramirez Medina: None. E. Davies: None. M. Jani: None.

Exploring Key Barriers of HACCP Certification Adoption in the Meat Industry: A Decision-Making Trial and Evaluation Laboratory Approach

Food safety management represents an important concern in contemporary society. The Hazard Analysis Critical Control Point (HACCP) system is a crucial tool for meat producers, preventing and controlling major food safety concerns in the process. This research investigates key barriers to HACCP implementation in the meat industry, employing the Decision-Making Trial and Evaluation Laboratory (DEMATEL) model to identify and categorize these obstacles. Using the insights of 18 experts, a cause-and-effect relationship diagram is generated through which twelve barriers are categorized in terms of their cause and effect and then analyzed. Threshold value is calculated as 0.299. The findings reveal poor management as the primary impediment, followed by challenges in training, knowledge, and dedication. Categorizing the barriers into four groups emphasizes the critical role of effective management and human resources. The study contributes valuable insights to food safety management literature, serving as a practical resource for industry practitioners. Despite limitations in relying on expert opinions and the industry-specific focus, the research lays a foundation for informed decision-making, stressing the importance of effective management in successful HACCP implementation. Future research directions include diversifying geographical representation, exploring practical solutions, and integrating emerging technologies for a better understanding of HACCP adoption challenges.

Stakeholder pressure and circular supply chain practices: Moderating roles of environmental information exchange capability and circular innovation orientation

AbstractThis study deploys institutional theory and Resource orchestration theory (ROT) to examine the roles supply chain stakeholder pressure, circular innovation orientation (CIO) and environmental information exchange capability (EIEC) play in adopting Circular supply chain (CSC) practices. This study uses a partial least square structural equation modelling (PLS‐SEM) to analyse survey data gathered from 290 managers of manufacturing Small and medium enterprises (SMEs) in Ghana. This study finds that pressure from supply chain stakeholders substantially drives manufacturing SMEs' CSC practices. This study confirms that EIEC negatively moderates the relationship between supply chain stakeholder pressure and CSC practices. Finally, this study confirms the complementarity between CIO and EIEC through moderating effects between supply chain stakeholder pressure and CSC practices. This study advances circular supply chain management (CSCM) literature by testing a research framework that examines important but rarely studied roles of CIO and EIEC in SMEs' CSC practices adoption under supply chain stakeholder pressure through institutional and resource orchestration perspectives.

Aeronautical Infrastructure Optimization to Enhance the Strategic and Operational Business Performance of Small Airports

Airport business management literature commonly evaluates the performance of these organizations based on the number of passengers and cargo processed, aircraft movements, number of runways, number of employees, and passengers’ terminal dimension, among other factors concerning commercial aviation, commonly applied to large structures, with gaps being identified in the literature of small airports. The identification and analysis of the main factors that interfere with the performance of airport business, and the strategic and operational management of small public airports have been analyzed from 24 small Brazilian airports. The study employed the Data Envelopment Analysis method based on the Charnes, Cooper, and Rhodes model, as well as the Banker, Charnes, and Cooper model, adapted for Visual Basic Analysis. The main results demonstrate that infrastructural characteristics, such as runway width, pavement classification number, runway length, buldings' age, maximum take-off weight of the critical aircraft, passenger terminal size, and air cargo and passengers processed, show significant relevance to the operational performance of small airports. The main theoretical implications of the study are the definition of strategic and operational parameters that impact the performance of small airports, which can be used as a reference by air transport decision-makers.